Telephony is a timekeeping system used to verify when the employee arrives and departs from the client home.  Caller ID ensures the employee is at the clients location by the start of their scheduled shift.  The captured calls are used to alert you for late visits and no shows.  The time captured is used to automate your billing and payroll.

How does it work?

Your employee calls a toll free number when arriving and leaving the clients home.  You are able to monitor these calls from your computer real-time and detect or be alerted when an employee misses their scheduled arrival time.  During non office hours alerts can be sent to your e-mail or cell phone as a text message.  Payroll and billing is streamlined and accurate.

Why should my agency use Generations® telephony?

• Choice of telephony vendors puts you in control to do what is right for your business.  We don't tie you down to a single proprietary system.
• Telephony is integrated into Generations®, no importing or exporting of files is necessary
• Streamline payroll and billing by reducing the amount of time spent while at the same time increasing accuracy
• Alerts identify when an employee is late or no-shows.  You can take proactive measures  before your client contacts you
• Eliminate paper timesheets and reduce administrative workload
• Use as a marketing tool - your clients love the technology and accuracy
• May be required for participation in certain state Medicaid waiver programs

Telephony Myths and Falsehoods
 

• One vendor system has superior integration.  Most companies making this claim are in fact simply re-selling telephony from another vendor and the only advantage you are getting is a single bill for both services.  However, because you are limited to their product you will be paying more for it - in some cases much more.  Generations® telephony interface is integrated directly into the application and uses web services for seamless integration.