Telephony

Telephony enables your agency to monitor your employees as they arrive and leave the client's home. Alerts help you proactively identify late visits or no-shows and react before the client calls you.

What is Telephony?

Telephony is a timekeeping system used to verify when the employee arrives and departs from the clien't home. Caller ID ensures the employee is at the client's location by the start of their scheduled shift. The captured calls are used to alert you for late visits and no shows. The time captured is used to automate your billing and payroll.

How does it work?

Your employee calls a toll free number when arriving and leaving the clients home. You are able to monitor these calls from your computer real-time, and detect or be alerted when an employee misses their scheduled arrival time. During non-office hours alerts can be sent to your e-mail or cell phone as a text message. Payroll and billing is streamlined and accurate.

Why should my agency use Generations® Telephony Interface?

• Choice of telephony vendors puts you in control to do what is right for your business. We don't tie you down to a single proprietary system.
• Telephony is integrated into Generations®, no importing or exporting of files is necessary.
• Streamline payroll and billing by reducing the amount of time spent, while at the same time increasing accuracy
• Alerts identify when an employee is late or no-shows. You can take proactive measures before your client contacts you.
• Eliminate paper timesheets and reduce administrative workload.
• Use as a marketing tool - your clients love the technology and accuracy.
• May be required for participation in certain state Medicaid waiver programs.