Telephony

Knowing where your caregivers are and verifying their time is a challenging task for homecare agencies. Late timecards and client disputes further drag out the process and cut into your bottom line. With the optional Generations telephony interface, you can stop reacting and become proactive.


 

What is Telephony?

Telephony is a timekeeping system used to verify when the employee arrives and departs from the client's home. Caller ID ensures the employee is at the client's location by the start of their scheduled shift.  The interface can alert you about late visits and no shows, and can also document tardies in caregiver notes.  Based on rules you specify in the interface, the times captured are used to update schedules and prepare shift information for billing and payroll. 

How does it work?

Your caregiver calls a toll free number when they arrive and depart their shift.  These calls can be monitored from your computer real-time, and you can detect or be alerted when a caregiver misses their scheduled arrival time.

Why should my agency use Generations telephony interface?

• Alerts when a caregiver is late or no-shows.
• Eliminates the tedious problem of receiving and verifying physical timecards.
• Streamlines payroll and billing by reducing the amount of time spent, while at the same time increasing accuracy.
• Updates schedules in Generations every five minutes.
• Eliminate overpayment of caregivers.
• Reduce over-estimated mileage.
• Increase caregiver accountability.
• Eliminate human error.

The Generations telephony interface puts power in your hands because it is real-time and seamlessly integrated. Telephony is also a terrific addition to your marketing materials because it sets you apart from your competition by ensuring your clients will not be unattended without the on-call person being notified.