Testimonials

“Four and a half years ago when I was a new franchise owner my phone started ringing with fabulous offers to make my business run smoother, faster, and less complicated. While I was hoping for a call from a prospective client, since I had none, the phone continued to ring. Offers and promises abounded from copier sales people, to credit card processing plans. I did not have a need for any of those, because…I didn’t have any clients. Finally the day came when my marketing paid off, and I had my first client. Then I had two, soon, five. Up until then, I had no need for a scheduling program to keep my clients and caregivers straight, although in the numerous phone calls I had received offers from scheduling program companies. I contacted several of the franchisees who had been in business for a while. They referred me to a company I had not heard from. The name of the company was Generations. I tried a test drive of Generations and two other scheduling programs. When it came down to choosing, I had two solid reasons for choosing Generations. One, was recommendations from satisfied long-term users. The second was the patient and helpful way the staff at Generations helped us learn the system. Step-by-step we processed client input, and caregiver data. Although the operations person on the other end of the phone line must have been through this hundreds of time with other prospective customers, she treated us as though our concerns and questions were fresh and original. In other words, we felt respected and valued. Respected and valued. It still describes my relationship with Generations today. What I have found over the years that the flashy “bells and whistles” type offers don’t often pan out to be that great in reality. Once the sale is made, the customer is on their own. With Generations I have found that the customer service after the sale is every bit as good as the interest in me and my business was before the sale. In my own business I have learned that customer service is everything. Generations provides me and my employee’s exceptional assistance and customer service consistently. In addition to having a great product, they know how to treat their customers in a way that makes us feel special and makes them truly exceptional.”

"Generations has truly simplified our processes.  Its integration with QuickBooks and Telephony has increased our productivity from certain processes of 8 hours down to 30 minutes.  We have recently started using the Intuit Assisted Payroll and it is literally a two step process.  The ergonomics and usability are tremendous.  We could not live without it.  This product is not a nice to have, but a MUST."

"Generations has streamlined our organization and scheduling, etc. Thank You!!! Program is fantastic and meets our needs for in homecare and adult day care"

"Generations has been an amazing help to our company with scheduling, payroll, billing, and our human resource needs."

"Thank you so much for producing such a home health care managed program that makes our business more productive, efficient, and accurate for servicing our cilents and caregivers"

"Generations does a great Job! Outstanding customer service and support. We are very, very pleased with Generations. The program is very stable, dependable, reliable, and user friendly. We think of Generations as a dependable employee who comes to work every day, never complains, and does a great job!"

"Before going with Generations I researched and tested several other programs. For us Generations beat the competition in all aspects: easy to use, customer service, price, and compatibility with QuickBooks. Generations also integrated a live telephony system that let us know that our caregivers are at the client's location as well as help with tracking their hours for payroll. We are very happy with Generations."

"Love the Call Center: there are many people in our office and we all login and keep on top of what's going on with each client. We use Generations for scheduling, billing, and payroll. Map integration is great! Overall a very good system."

"Great sales and tech support! They really care about my growing business"

"I had high expectations of Generations initially, and the software has exceeded them all!! The integration with QuickBooks especially makes my job so much easier as Administrator, and the reports make payroll all the better. Everyone in the office is now on the same page, with live information right at their stations with communication and record keeping vastly improved over our old scheduling system. Thank you Generations!"

"Generations forms the heart of my business operation, allowing me to run my business very efficiently. Integration with telephony and accounting features (via QuickBooks) is essential to making it all a seamless operation".

"We have been using Generations for over a year.  We are very pleased with the system, it does what it says 'on the box'.  The support is great and web based training sessions are very useful."